Effective Date: June 9, 2026
Last Updated: June 9, 2026
These Terms of Service (“Terms”) govern your use of the Mr. Restoration website at mrrestoration.com and any services you request from us. By using our website or engaging us to perform restoration work, you agree to these Terms. If you do not agree, please do not use our website or services.
1. About Mr. Restoration
Mr. Restoration is a family-owned property restoration company based in Manchester, Tennessee. We provide water damage restoration, fire and smoke damage restoration, mold remediation, sewage cleanup, crawl space encapsulation, air duct cleaning, and related services to residential and commercial properties throughout Middle Tennessee.
2. Use of This Website
You may use mrrestoration.com for lawful purposes only. You agree not to:
- Use the site in any way that violates applicable local, state, or federal law
- Attempt to gain unauthorized access to any part of the site or its underlying systems
- Transmit any unsolicited or unauthorized advertising or promotional material
- Scrape, harvest, or otherwise collect information from the site using automated means without our express written consent
- Reproduce, duplicate, copy, or resell any part of the site in violation of these Terms
We reserve the right to suspend or terminate access to the website for any user who violates these Terms.
3. Service Requests and Estimates
Submitting a contact form, requesting an inspection, or calling our office does not constitute a binding service agreement. A service agreement is only formed when both parties have agreed in writing to the scope of work, timeline, and pricing.
Estimates provided during an initial inspection are based on visible conditions at the time of assessment. Final costs may change if additional damage is discovered during the work, or if the scope of the project changes at your request or due to unforeseen site conditions. We will communicate any changes to the estimate before proceeding with additional work wherever reasonably possible.
4. Insurance Claims
We regularly assist customers with property insurance claims and communicate directly with insurance adjusters on your behalf when requested. However:
- We do not guarantee any specific insurance outcome or payout
- You remain responsible for understanding and complying with the terms of your own insurance policy
- Any discrepancy between what your insurer approves and the actual cost of restoration work is your responsibility to resolve with your insurer
- We are not a licensed public adjuster and our assistance with documentation does not constitute public adjusting services
5. Payment
Payment terms are specified in your individual service agreement or invoice. Unless otherwise agreed in writing:
- Payment is due upon completion of the work or at agreed-upon milestone stages for larger projects
- We accept payment by cash, check, and major credit cards
- Accounts unpaid beyond 30 days of the invoice date may be subject to a late fee and referred to a collections agency
- In cases where insurance is paying directly, you remain ultimately responsible for any balance not covered by your insurer
6. Warranty and Workmanship
We stand behind our work and will return to address any issues directly attributable to our workmanship, provided you notify us within a reasonable time after the work is completed. This commitment does not cover:
- New damage caused by events unrelated to our work (further water intrusion, new fires, additional flooding, etc.)
- Pre-existing conditions that were not included in the agreed scope of work
- Damage resulting from actions by you or third parties after our work is complete
- Normal settling, wear, or deterioration over time
Any warranty terms specific to a service or product will be stated in your written service agreement.
7. Access to Property
To perform restoration services, you grant us and our authorized subcontractors reasonable access to your property during agreed working hours. You represent that you have the legal right to authorize this access. We will take reasonable care of your property while on-site and will not access areas beyond what is necessary to complete the agreed work.
8. Photographs and Documentation
We photograph damage and document conditions throughout the restoration process. These records are used to support insurance claims, track project progress, and maintain job records. We may use non-identifying before-and-after photographs for our own marketing and portfolio purposes. We will not publish photographs that identify your property by address without your permission.
9. Limitation of Liability
To the fullest extent permitted by Tennessee law, Mr. Restoration’s total liability for any claim arising from our services or your use of this website shall not exceed the amount you paid us for the specific services giving rise to the claim.
We are not liable for any indirect, incidental, consequential, or punitive damages, including but not limited to loss of use, loss of income, or loss of data, arising from the use of our services or this website, even if we have been advised of the possibility of such damages.
Nothing in these Terms limits our liability for personal injury caused by our negligence or for any other liability that cannot be excluded under applicable law.
10. Subcontractors
We may engage licensed subcontractors to assist with specific aspects of a project. We are responsible for overseeing their work on your property and ensuring it meets our quality standards. Subcontractors are not authorized to enter into separate agreements with you on our behalf.
11. Intellectual Property
All content on mrrestoration.com — including text, images, logos, graphics, and page layouts — is owned by or licensed to Mr. Restoration and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or create derivative works from any site content without our express written permission.
12. Third-Party Links
Our website may contain links to third-party websites, including insurance company portals, industry organizations, and social media platforms. These links are provided for your convenience only. We do not endorse, control, or take responsibility for the content or practices of any third-party sites.
13. Disclaimer of Warranties
This website is provided on an “as is” and “as available” basis. We make no warranties, express or implied, regarding the accuracy, completeness, or availability of the website or its content. We do not warrant that the site will be uninterrupted, error-free, or free of viruses or other harmful components.
14. Governing Law and Disputes
These Terms are governed by the laws of the State of Tennessee, without regard to its conflict of law provisions. Any dispute arising from these Terms or your use of our services will be subject to the exclusive jurisdiction of the courts located in Coffee County, Tennessee.
Before initiating any formal legal proceedings, we ask that you contact us directly to attempt to resolve the issue informally. Most concerns can be addressed quickly through a direct conversation.
15. Changes to These Terms
We may update these Terms from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Your continued use of our website or services after any update constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.
16. Contact Us
If you have questions about these Terms or need to discuss a service-related concern, please contact us:
Mr. Restoration
Manchester, TN 37355
Phone: 615-257-8063
Website: mrrestoration.com/contact