Effective Date: June 9, 2026
Last Updated: June 9, 2026
Mr. Restoration (“we,” “our,” or “us”) operates mrrestoration.com and provides water damage restoration, fire damage restoration, mold remediation, and related property restoration services throughout Middle Tennessee. This Privacy Policy explains what information we collect, how we use it, and what choices you have.
By using our website or contacting us to request services, you agree to the practices described in this policy.
1. Information We Collect
Information You Give Us Directly
When you fill out a contact form, request an inspection, or call us, we may collect:
- Your name
- Phone number and email address
- Property address and type (residential or commercial)
- Description of the damage or service needed
- Insurance carrier and claim information, if you provide it
Information Collected Automatically
When you visit our website, standard web technologies may automatically collect:
- IP address and general location (city/region)
- Browser type, device type, and operating system
- Pages visited, time spent on each page, and referring URLs
- Clicks, scroll depth, and other interaction data
This information is collected through cookies and third-party analytics tools described in Section 6 below.
Information From Phone Calls
If you call our emergency line, we may note details from that conversation to dispatch the right crew and document the scope of work. We do not record calls without informing you.
2. How We Use Your Information
We use the information we collect to:
- Deliver services — schedule inspections, dispatch technicians, and complete restoration work at your property
- Communicate with you — send estimates, job updates, invoices, and follow-up messages related to your service
- Assist with insurance claims — prepare documentation, communicate with your adjuster, and support the claims process on your behalf
- Improve our website — understand how visitors use our site so we can make it more useful
- Respond to inquiries — answer questions submitted through our contact forms or by phone
- Meet legal obligations — maintain records required by law or applicable licensing standards
We do not use your information for automated decision-making or profiling.
3. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share it only in these limited circumstances:
Service Partners
We work with licensed subcontractors, equipment suppliers, and reconstruction partners to complete restoration work. These parties receive only the information needed to perform their portion of the job and are expected to keep it confidential.
Insurance Companies and Adjusters
If you ask us to assist with an insurance claim, we will share damage documentation, estimates, and related records with your insurer or their adjuster. We share this information at your direction and on your behalf.
Legal Requirements
We may disclose information if required to do so by law, court order, or a government authority, or when we believe disclosure is necessary to protect the rights, property, or safety of our company, our customers, or the public.
Business Transfers
If Mr. Restoration is ever sold or merged with another company, customer information may be transferred as part of that transaction. We will notify you if this happens and your information becomes subject to a different privacy policy.
4. Third-Party Services
Our website uses the following third-party tools, each governed by its own privacy policy:
- Google Analytics — tracks website traffic and user behavior in aggregate. You can opt out using the Google Analytics Opt-out Browser Add-on.
- Google Maps — used to display our service area. Google’s use of data is governed by the Google Privacy Policy.
- Contact Form Providers — form submissions on this site are processed through our website platform. Data entered into forms is transmitted securely to us.
We do not control how third-party services collect or use data on their own platforms.
5. Cookies
Cookies are small text files stored on your device when you visit a website. We use them to:
- Remember your preferences during a session
- Understand how visitors navigate our site (via analytics cookies)
- Support the functionality of embedded maps and forms
You can control cookies through your browser settings. Disabling cookies may affect how some parts of our website function, but it will not prevent you from contacting us or requesting service.
6. Data Retention
We keep customer and service records for as long as reasonably necessary to fulfill the purpose for which they were collected, to comply with legal obligations, and to resolve any disputes. Job records and insurance documentation are generally retained for a minimum of seven years in accordance with contractor recordkeeping standards in Tennessee.
Website analytics data is retained according to the data-retention settings of the applicable third-party platform (typically 14–26 months for Google Analytics).
7. Data Security
We take reasonable technical and organizational steps to protect your information from unauthorized access, disclosure, or loss. Our website uses SSL/TLS encryption (HTTPS) for all data transmitted between your browser and our server.
No method of transmission over the internet is completely secure. While we work hard to protect your information, we cannot guarantee absolute security.
8. Your Rights and Choices
You have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your information, subject to any legal or contractual obligations that require us to retain it
- Opt out of any marketing communications we send you
To exercise any of these rights, contact us using the details in Section 11. We will respond within a reasonable time and in accordance with applicable law.
Tennessee Residents
Tennessee’s Information Protection Act grants Tennessee residents the right to know what personal data is collected, to correct inaccuracies, and to request deletion. We honor these rights. To submit a request, see Section 11.
California Residents
If you are a California resident, the California Consumer Privacy Act (CCPA) may apply to how we handle your information. We do not sell personal information. For data access or deletion requests, contact us as described in Section 11.
9. Children’s Privacy
Our website and services are directed at property owners and business operators and are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us and we will delete it promptly.
10. External Links
Our website may contain links to other websites, including insurance company portals, industry associations, and social media platforms. This Privacy Policy applies only to mrrestoration.com. We are not responsible for the privacy practices of any third-party sites.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of the page. If we make material changes, we will make reasonable efforts to notify you. Continued use of our website after any update constitutes your acceptance of the revised policy.
12. Contact Us
If you have questions about this Privacy Policy, want to request access to or deletion of your information, or need to report a privacy concern, please contact us:
Mr. Restoration
Manchester, TN 37355
Phone: 615-257-8063
Website: mrrestoration.com/contact